Frequently Asked Questions

3. How long should I expect to wait?
Last Updated 2 years ago

Our Support staff is online Monday thru Friday, 8:30am to 4:30pm.

Response time is typically within a few hours when support requests are received within business hours. Support requests received after 3:30pm during business days will be responded to next business day.

An on-call support technician is available outside of business hours for emergencies only. Emergencies are defined as issues that impact account security. System Status can be viewed 24/7/365 at the SelfDesign Status site which is located at https://status.selfdesign.org. Please check this site for updates before putting in a support request if you are encountering issues connecting to our services.

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