Frequently Asked Questions

1. Why do I have to use this system?
Last Updated 2 years ago

We know it can be frustrating having to "fill out a ticket" but this really does help us to provide you with prompt and timely support. This is your one-stop-shop for support, which means you don't have to remember all of the various department names and people throughout the organization - you can reach all of them right here!

There are many people operating behind the scenes in order to provide support in the fastest most efficient way possible. While most support requests can be taken care of quickly, others may involve the inclusion of other support staff in order to diagnose and correct a problem. The Support Request system allows us to share information between departments quickly and easily.

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