Frequently Asked Questions

Resetting your Password
Last Updated 2 years ago

If you have forgotten your password, or need to reset your password, you will need to take the following steps:

  1. Make sure you are using Chrome or Firefox on a PC or Mac
  2. Browse to https://portal.selfdesign.org
  3. Click on "Reset my Password"
  4. Enter your SelfDesign username (not your email address!)
  5. You will receive an email at your registered address that contains a link. Click on the link. If you do not see the email in your Inbox, check your Spam folder, sometimes it can land there.
  6. Clicking the link will reset your password and give you the ability to put in a new password

If resetting passwords for multiple people (for example, if you have multiple learners and need to reset all of their passwords) you may need to flush your browser's cache between each one.

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